Many users who begin using their 1st hosting account, or switch companies, often have inquiries with regard to how specific tasks are completed or bump into problems when setting up different things like e-mails, website settings, and so on. This is why, a lot of providers have compiled documentation with popular questions and issues so as to help their customers obtain information quickly and easily. As a result, the support staff can dedicate more time to actual problems that given customers may be encountering, as the solution for the minor things will already be available online and clients can easily handle them without having to contact the customer service staff. Having in-depth documentation is essential, especially for new clients without any past experience, because the web hosting service involves a large amount of features and lots of people can become puzzled about what action to take. A good knowledge base can both help you accomplish the tasks that you wish and acquaint yourself with how the hosting service functions in general.

Extensive Online Documentation in Shared Hosting

Our shared hosting packages include a detailed knowledge base where you can find information about all the challenges that you could bump into and their solutions. You can find out how to set up and manage an electronic mailing list, how to use an .htaccess config file, or how to continue if the settings of your email client are accurate, but nonetheless you are unable to send emails, for instance. We have done our utmost best to be as comprehensive as possible and to cover all possible options in order to save you time and efforts and to offer you different solutions for each issue. The knowledge base contains informative articles as well – both general ones about the hosting service as a whole, and more specific ones, which will let you in on the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to particular features and functions in each Control Panel section, while if you’d like to browse the complete collection of articles, you can go to the all-encompassing Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We have compiled a comprehensive knowledge base for all our present and prospective customers, so in case you get a semi-dedicated server plan through us, you will be able to find any information that you’re searching for at any time. We’ve got plenty of educative articles, which will help you better understand what is happening in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are only 2 examples. Our step-by-step manuals will help you accomplish anything you like – extract an archive, import a database, redirect a domain, and so on. Also, we’ve also got troubleshooting guidelines, which will enable you to discover what causes a particular problem and the potential solutions for it. If you are unable to send e-mail messages or your domain name returns an HTTP 500 error message, for example, you can check our knowledge base and correct the problem immediately. The articles can be accessed through each section of the Control Panel, as well as through the all-inclusive Help section.