Being able to contact your shared hosting provider whenever you have any sort of questions or encounter any difficulties is quite important and how fast they'll answer back and take action is often crucial, particularly if your site is business-oriented, as longer downtime can often mean losing potential customers. The support options are also one way to distinguish genuine suppliers from resellers. The second typically reply just to email messages or support tickets and you may have to wait for a day or even more so as to receive an answer. If the problem calls for several responses, you will end up losing days so as to have a problem solved. With a genuine and reputable website hosting provider, you should be in a position to connect with the support team at any moment and receive a prompt response no matter what the issue or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Hosting

The customer and technical support services for our shared hosting plans are round-the-clock, thus you can forget all about waiting for a few days to receive assistance. In case you are not our client yet, you can call us, chat with an agent or send an email message. In case you currently have an account, you are able to open a support ticket on top of the other three methods of communication. You're able to pick the best way to contact us depending on where you are or what device you are using. We're able to help you for almost any hosting-related question that you have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even then the max reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

All of the semi-dedicated hosting that we provide include 24/7 customer and tech support, so no matter what problem you have, you are able to contact us and we'll help you straight away. Our guaranteed reply time for every email message or ticket that you open from your Hepsia website hosting Control Panel is just one hour; typically the response time hardly ever exceeds twenty minutes. Furthermore, we have telephone support with several local numbers internationally as well as a live chat, so you'll be able to contact us and find more details about our services even if you don't have an account yet. We can assist you with any question or an issue you have - payment methods, package specs, email setup, hosting account settings, and many others. If you employ our services, you will not ever have an issue where you have to wait for a day or two to get an issue resolved like you'll need to do with a number of other service providers.

24/7 Customer Support in VPS Web Hosting

In case you obtain a virtual private server from us, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local telephone numbers in the United States, the UK and Australia as well as a live chat service. If you are an existing customer and you need assistance with a technical issue that requires additional time to investigate or resolve, you are able to open a ticket through your billing account or you'll be able to send an e-mail message and we'll take care of the problem and send you a response within 1 hour. The response time is warranted 24/7, which includes holidays and weekends, still for most problems it takes less than half an hour to receive support. The support service covers the VPS as well as all the pre-installed software it features, so if you'd like to have help with third-party applications, you'll be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to receive prompt support in general, let alone if you run a whole server, that's why every single dedicated server that we offer includes 24/7 support with 1-hour answer time guarantee regardless of the issue. The service is cost-free for all of the problems with your server or the software that was installed from our administrators through the setup, which means that you'll be able to get in touch with us as many times as you need, even during holidays. You can either open a trouble ticket from your billing area or you can send an email message, and the actual reply time for either rarely exceeds 30 mins because we have administrators available round the clock. If you need general info about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on 3 different continents or you could take advantage of our live chat service and speak to a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you are able to include to your server plan through the billing Control Panel.