There are a handful of ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you select is a ticketing system. It is the least complicated channel of communication for many reasons. In the event that no client service staff member is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably be received. Moreover, you can copy and paste large pieces of information without having to worry about typographical errors, and in case a given problem requires more time to be resolved or a number of replies must be exchanged, all the info will be in the exact same location, so either party can always follow the steps taken by the other one. The downside of using tickets to touch base with your hosting provider is that they are often separate from the web hosting platform, which means that if you need to provide information or to adhere to guidelines, you will need to use at least two different accounts and this number could rise in case you wish to manage a couple of domains. Moreover, a lot of web hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting an answer.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting services include an integrated ticketing system, which is part of our in-house created Hepsia Control Panel. In contrast with other analogous tools, Hepsia will permit you to manage everything related to the hosting service itself in one and the same place – invoices, files, e-mails, tickets, etc., eliminating the need to log in and out of different systems. If you have any pre-sales or technical questions or any problems, you can open a ticket with several clicks of the mouse without logging out of your Control Panel. In the meantime, you may pick a category and our system will present you with a variety of help articles, which will supply you with additional info and which may help you resolve any given problem even before you actually post a ticket. We guarantee a response time of no more than one hour, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting, was created with the belief that you should be able to manage everything related to your semi-dedicated account in a single place and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have a question or stumble upon a complication, you can contact our client support engineers instantaneously without needing to sign into an entirely different admin console. You can browse your web files or check various account settings whilst submitting a new ticket or reading the answer to an older one. In case you have numerous tickets and you would like to track down a specific one, you can take advantage of the smart search box, which is available in the Help section. We guarantee that you’ll get an answer in no more than 1 hour regardless of the nature of your query or issue.