A live chat is a real-time way of communication between a web hosting supplier's support team and its customers. It's an efficient way to receive some info about the website hosting services or have some problem resolved since you are talking with a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the smaller possibility of errors when you exchange information like usernames or domain names, the more rapid response time as the communication is live and the fact that you don't need to stay on the chat all the time - you are able to do another thing while the representative investigates the issue involved. What's more, you're able to join a live chat room from any computer which is connected to the web, avoiding the phone fees that you will have to pay in case you're calling to a different country.

Live Chat Support in Shared Hosting

As part of the support services that we offer for all our Linux shared hosting services, you will find live chat support that is online every day, even on holidays. You will be able to contact us no matter if you already have an account or not, considering that we can help you with nearly anything, ranging from providing you with general info on our solutions in case you aren't a customer yet and you're thinking about purchasing one of the packages, to helping you with creating an e-mail account in an e-mail client. Some issues are more technical and time-consuming, therefore you'll need to use the ticketing system that is built-in the Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we supply with all our semi-dedicated hosting, you'll be able to get the answers for any questions you may have or have lots of problems resolved without delay. The chat service is online each and every day, so that you'll be able to speak to a representative even on weekends and holidays. In case you're unsure which plan would be better for your web sites or if our cutting-edge cloud hosting platform covers some system requirements, you may join our live chat before you purchase anything. In case you are an existing customer, you are able to get more details about account settings, billing issues and a variety of common technical problems you may have, for instance in case you cannot install an e-mail account in a client on your computer system. Our live chat will save you lots of time regardless where you are or when you contact us.