Should you ever encounter a problem with your site and be incapable of tackling it, ask the web hosting company’s support staff to help you bring the site back online. A quick resolution would be the best-case scenario, but lots of hosting companies respond within 24 hours and even more, all the more so if you are working with a reseller. Even if your problem can be sorted out swiftly, your site may not function correctly or may not be reachable whatsoever for an extended time interval, so you may lose prospective customers because it’s extremely unlikely that anyone would be enthusiastic to come back to a broken site. In this light, you need to make sure not only that you can reach your web hosting company, but also that they can answer and assist you in a timely manner. If a software application update does not go smoothly or you delete something by chance, for example, the site should be fixed swiftly in order to prevent elongated inaccessibility.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can forget about waiting around for hours and hours, or even all day, to get a response to an e-mail or a customer support ticket. Irrespective of when you touch base with us, we’ll lend you a hand within less than 60 minutes with any pre-sales and technical enquiries that you might have. In fact, our actual reply time scarcely ever exceeds twenty to thirty minutes. As we are at your disposal 24 hours a day, 7 days a week, 365 days a year, you will always obtain assistance in a well-timed fashion and we know how important this is in the digital era. As soon as you contact us, we’ll reply to your inquiries. In case you run into any technical problem, we will take care of it for you, or we’ll give you all the required information if there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we understand precisely how vital it is to obtain swift support, we promise that you will never have to wait around for more than an hour to obtain an answer to any support ticket that you send from your semi-dedicated server Control Panel. Actually, you will seldom have to wait for more than twenty to thirty minutes and this applies to any question irrespective of its nature – technical, billing or general. What is more, our tech and customer support team will be at your service 24x7x365, so even if you post a ticket during public holidays, you will invariably get an instant response, which will include the answer to an enquiry, the solution to an obstacle or the details needed to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you will never need to waste a whole day awaiting an answer like you would with plenty of other hosting providers.