One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can forget about waiting around for hours and hours, or even all day, to get a response to an e-mail or a customer support ticket. Irrespective of when you touch base with us, we’ll lend you a hand within less than 60 minutes with any pre-sales and technical enquiries that you might have. In fact, our actual reply time scarcely ever exceeds twenty to thirty minutes. As we are at your disposal 24 hours a day, 7 days a week, 365 days a year, you will always obtain assistance in a well-timed fashion and we know how important this is in the digital era. As soon as you contact us, we’ll reply to your inquiries. In case you run into any technical problem, we will take care of it for you, or we’ll give you all the required information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we understand precisely how vital it is to obtain swift support, we promise that you will never have to wait around for more than an hour to obtain an answer to any support ticket that you send from your semi-dedicated server Control Panel. Actually, you will seldom have to wait for more than twenty to thirty minutes and this applies to any question irrespective of its nature – technical, billing or general. What is more, our tech and customer support team will be at your service 24x7x365, so even if you post a ticket during public holidays, you will invariably get an instant response, which will include the answer to an enquiry, the solution to an obstacle or the details needed to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you will never need to waste a whole day awaiting an answer like you would with plenty of other hosting providers.