A One–Hour Support Ticket Response Guarantee
Every assistance request you send to us will be replied to within maximum one hour. If for any reason whatsoever your ticket or e–mail requires additional assistance from a sysadmin, we’ll forward it and leave a comment to notify you that your issue is being worked on. If you order our Optional Managed Services package, all of the server administration tasks included there will be executed at a time of your preference.
A Topflight Technical Support Service
Our customer support staff will be at your disposal round–the–clock should you require help working with our Website Control Panel or with any of the apps that we have pre–installed on your behalf on the dedicated server. What is more if you require help tackling all the standard administration tasks on your dedicated hosting server, you can have a look at our Optional Managed Services package, that includes data backup space, OS updates every week, troubleshooting and software installation procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Section
We have provided our Website Control Panel with an exhaustive knowledge base, which offers comprehensive explanations of all its features and functions. Besides, we have prepared detailed video tutorials that will further instruct you how to perform a given task or resolve a common problem. The instructional articles and the tutorial videos are readily accessible from each Website Control Panel section through the Videos and Help buttons in the top right corner.