Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user help staff is qualified to swiftly deal with all our Linux shared hosting services clients’ issues and information inquiries. Through our ticketing system, it is also possible to post your inquiry and a support team representative is going to return to you within maximum an hour. Actually, practice has revealed that the common resolution period is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • You can write to us 24x7x365 with any concern you might have relevant to our services. Now we have professionals present most of the time to generate support any time necessary. You could use the ticket system or post a message any time, alternatively you can pick–up the telephone or use the online chat through business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • We have built–in an in depth practical knowledge base into the Control Panel to help you obtain important step–by–step guidelines at any time. Each area of the Control Panel possesses its own contextual help area having a variety of how–to content articles. We have also made video tutorials to present you with a greater visual representation of the best way to complete any presented procedure.