Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Warranty

  • Our client help and support crew is present round the clock to attend to all of your service demands. Each ticket you send to us shall be taken care of within less than one hour. If your case demands assistance from an administrator, we will send the ticket to the person on duty and will notify you that the situation is being resolved.

  • Top quality support service

  • Top–class Customer Assistance Service

  • We are working for you 24/7/365 to supply assistance and tech support and to assist you with any difficulty that you could come across while maintaining your virtual server. We’re able to assist you with all pre–installed applications, such as your Operating System, server admin panel (dependent upon the VPS type) and the Website Control Panel created entirely by our company.

  • Intuitive help center

  • An Informative Help Section

  • A comprehensive and constantly updated knowledge base is integrated into our in–house built Website Control Panel. It provides quick tips about how to conduct all of the common site administration tasks. The Help area offers in–depth how–to article tutorials and step–by–step video courses. You can reach the Help zone by clicking on the Help or Video buttons in the top right side of each Control Panel section.